Privacy Policy
Peak & Dale Places (Stainsborough Hall Ltd)
Peak & Dale Places is a trading name of Stainsborough Hall Ltd. We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your information when you make a booking, visit our website, or communicate with us.
1. Who We Are
Peak & Dale Places is operated by Stainsborough Hall Ltd.
We act as the data controller for the personal data you provide to us.
If you have any questions about this policy or how your data is handled, you can contact us at:
Email: [email protected]
2. What Information We Collect
We may collect and process the following information:
- Name and contact details (email address, phone number)
- Billing address and payment details
- Booking details and stay history
- Information provided in correspondence (emails, enquiries, forms)
- Guest information required for your booking
- Website usage data (via cookies and analytics tools)
We only collect data that is necessary to provide our services or meet legal obligations.
3. How We Use Your Information
We use your information to:
- Process and manage your booking
- Communicate with you before, during, and after your stay
- Take and process payments
- Provide guest services and respond to enquiries
- Comply with legal and regulatory obligations
- Improve our website, services, and customer experience
- Send relevant communications where you have opted in
We do not sell your personal data.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – to fulfil your booking
- Legal obligation – to comply with applicable laws
- Legitimate interests – to operate and improve our business
- Consent – where required (e.g. marketing communications)
5. Payments
Payments are processed securely through third-party providers such as Stripe.
We do not store full card details on our systems.
6. Booking Platforms and Systems
We may use third-party systems to manage bookings and communications, including Lodgify.
If you book via a third-party platform (such as Airbnb or Booking.com), your data will also be subject to their privacy policies.
7. Sharing Your Information
We may share your data with:
- Payment providers (e.g. Stripe)
- Booking and property management systems
- Professional advisers (accountants, legal advisers)
- Service providers supporting our operations
- Authorities where required by law
We only share information necessary for these purposes.
8. Data Retention
We retain your personal data only for as long as necessary:
- To fulfil the purposes outlined in this policy
- To comply with legal, tax, and accounting requirements
Typically, booking records are retained for up to 6 years.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details above.
10. Cookies
Our website uses cookies and similar technologies to ensure the site functions properly, to improve your experience, and to help us understand how the site is used.
Cookies are small text files placed on your device when you visit a website.
TYPES OF COOKIES WE USE
Strictly Necessary Cookies
These cookies are essential for the operation of our website. They enable core functionality such as page navigation, security, and access to booking features. The website cannot function properly without these cookies.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information such as pages visited and traffic sources. This helps us improve the performance and usability of our site.
Functionality Cookies
These cookies allow the website to remember choices you make (such as preferences or previously entered information) to provide a more personalised experience.
Third-Party Cookies
Some cookies are set by third-party services we use to operate our business, including booking and payment systems such as Lodgify and Stripe. These providers may use cookies as part of delivering their services.
MANAGING COOKIES
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored
- Delete cookies
- Block cookies from specific websites
- Block all cookies
Please note that disabling certain cookies may affect the functionality of the website, including the ability to make bookings.
CONSENT
Where required, we will request your consent before placing non-essential cookies on your device. You can update your preferences at any time using the cookie settings on our website.
UPDATES
We may update this Cookies section from time to time to reflect changes in technology or legal requirements.
11. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
12. International Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Peak & Dale Places
(Stainsborough Hall Ltd)
Email: [email protected]